CSI have an
Aged Care Facility Site and Sign Audit help determine where your sign and communication system needs improving, and how it can be achieved!

Improvements are easier and more economical to achieve with CSI.

Utilise our Aged care 13 step independent audit.

We will visit your facility and check against the following: :

1. Main identity sign: Does it best represent your Brand in a way you would like your community to see it?
2. Digital signs: We use a 7- issue assessment to determine whether digital signs have a role internally or externally.
3. Sign lighting: Are there instances where backlit or sign lighting improves safety?
4. Wayfinding check: Can carers and family find their way without asking for directions? Has enough been done to make it easy for elderly residents to find their way without anxiety about not knowing where to go?
5. Access blockers: Is there anything in the way of people finding the place they
need to be at?

6. Sign Legibility: Can they read the signs from a distance – is the lettering high enough? As a high proportion of visiting family may be elderly, this is often not optimal – especially when arriving by car for the first time.
7. Emergency Wayfinding: Is it easy to find the way to Emergency Assistance?
8. External Sign Legibility: Are signs easy to read if it is raining heavily or at night?
9. Colour Coding Opportunities: Are signs colour coded consistently? E.g yellow signs are more easily seen by elderly – it is the last colour to be lost in the spectrum in degenerative conditions.
10. Dementia Friendly Internal Signs: We reference a number of existing health care standards to determine the correct practice for signage placement and wording. These include; a lower height, directional signs accompanied by clearer word descriptions, e.g. “this way to the garden.”
11. Carpark Signage:  Does the carpark signage function adequately? – is vehicular traffic slowed because of unclear signage that visitors cannot see properly? Do visitors park in the correct places?
12. Current Sign Condition: Are signs safe, secure (fixings in adequate condition) and free of visible wear and tear?
13. Arrivals check: Do visitors arrive where you want them to? Are visitors allowed to walk unauthorised through the facility? – if they are not allowed, is it possible for them to do so?


CSI will identify what needs improving, and then determine how to make improvements cost effective in three easy steps.

1. Create a Tailored Facility Checklist

We modify our diligence check to ensure that the uniqueness of the facility and its challenges are part of the assessment.

2. Understand the OPERATIONAL priorities for key parts of the facility

We discuss to understand what you are aiming to achieve operations-wise. In particular, where you want people to arrive, so you remain in control of where you want visitors to go. This also goes for “troubled” Residents who may suffer a degree of impairment.

3. Perform an Independent WAYFINDING check

We undertake an analysis of the “wayfinding”, sign types, placement and sign numbers and come up with a report outlining potential areas of improvement, plus how and what improvements may look like.

Your Outcome from an Audit

Designed to provide you with a valuable independent assessment and plan.

A report on the condition of all signage:
The number of signs and their location – with suggestions of what to remove, add or augment (e.g add double sided).

An Independent WAYFINDING report:
Using your current facility map as a reference point.
This will include direction description checks using our dementia guidelines.

A digital rendering of recommendations:
Showing recommendations on top of real images of the facility – so it is easier to understand the potential of any changes.